Telephony Solutions

Telephony Solutions provide all the traditional and IP telephony needs that your organization may have to successfully run your business. It provides a way for you to extend consistent communications service to all your employees regardless of where they are physically located. Based on open standards, they guarantee the delivery of seamless, scalable, and flexible telephony communications and applications designed to meet your business requirements, timetable and budget.

Intech offers a variety of IP telephony solutions that provide reliable and fault tolerant applications with a wide variety of enterprise features that can be fully distributed over an IP infrastructure. These solutions support business-critical applications, including unified messaging, customer contact center, conferencing, one-number-follow me personal call director, recorded announcement, IVR, wireless VoIP and IP phones.

Some of the advantages of the IP Telephony Solutions are: 

 

Savings

Consolidation of Voice and Data network saving on circuit and PSTN costs.

Administration and operations time and cost savings. Because IP Telephones on a converged network is independent of location, moves, adds, and changes are simplified through the use of GUI administrative tools.

Increased technical personnel cost effectiveness. Because IP Telephony is now another application on the IP network, specialized technical knowledge is reduced allowing for additional tasks to be performed by existing technical resources.

No need for separate cabling. Use a single IP network cable (Cat. 5 or better).

Added Capabilities

Mobility and geographical independence.

Scaled technology growth.

Customer Service Improvements

More and better information availability from enterprise application at the time the call comes in.

More significant and better handling caller experience information to streamline their handling as they are transferred across the enterprise.

Simpler and cheaper availability of advance features such as three-way calling, conference bridging, IM, and multimedia conferencing.

Simpler and cheaper secure self service access for caller's specific information.

Productivity Gains

Ability to transform desktop applications such as MS Outlook into a multimedia integrated messaging platform.

Easier and more powerful reports helpful in meeting and validating compliance regulations.

Added worker capabilities of otherwise more advance functions such as integrated enterprise directories, click-to-call, conferencing, transfers, and changing voicemail preferences.