Contact Center

Intechʼs Contact Center Solution represents a mission-critical advantage that increases the sell of products and services, answer questions, resolve technical support issues, take reservations, handle inquires, and more. Contact centers will allow your business to more effectively communicate with your customers and that means more profits to you. Contact center management increase productivity, reduce operating costs, and improve customer service quality. Our technology is used by call centers of all sizes across a variety of industries to meet the unique business requirements of each organization. Intechʼs portfolio of products provide the means for customers or clients to do business with you consistently anywhere, anyway, and anytime, giving you the flexibility and business advantage to set you apart from the competition.

• Build more profitable customer relationships by providing remote agents the powerful, feature-rich applications they need to deliver superior service 
    
• View agent and queue statistics in real time, generate a wide variety of standard and customizable reports, and execute changes to automatic call distributor parameters. 
   
• Speed up answering and extend your hours of service to meet the high expectations of today's customers. 
   
• Enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website. 
   
• Increase savings and reduce operating costs by converging your voice and data infrastructures and simplifying contact center management. 
   
• Deliver simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface. 
   
• Increase the efficiency and quality of contact centers to ensure your customers speak to the most qualified agent in the shortest amount of time. 
   
• Selectively record calls by the use of Contact Recording that provides a fully integrated solution for businesses that require all of their calls to be recorded. Available in both IP and TDM environments, contact recording can be controlled from a single Web-based user interface. 
   
• Extend your contact center to reach the most appropriate agents - by distributing calls to company branches and even home offices via reliable, cost-effective Voice over Internet Protocol (VoIP) solution.

Intechʼs business mission is to provide our clients with prompt, professional consulting and technical services that exceed your expectations. Our experts can help you design a system tailored for your business with a plan for the future. As the leaders for over 16 years in Information Technology in Puerto Rico, we will be working hand on hand with you in all phases of consulting, installation, management, service and support. Intech offers on-site consultant services and maintenance 24 hours a day, 365 days a year to ensure customer satisfaction. Intech is committed to provide the highest value proposition, the most flexible and feature-rich product solution, and the greatest customer satisfaction. Our team of professional experts will be available to you around the clock for assistance and support.