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Customer Relationship Management
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Solutions by Industries
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Solutions by Industries

CRM can take different meanings in different industries. Strategies vary according to the specifics needs of a particular customer and the company selling products or providing services. Below you will find various examples of how technical implementations of CRM offer automated services that enhance customer service levels, reduce overhead costs, and improve operational efficiency.

Banking Transportation Telephone Companies
Retail Services
  • Account Inquiry
  • Bill Payment
  • Checks Ordering
  • Funds Transfer
  • Branch/ATM Locators

Credit Card Services

  • Balance Inquiry
  • Lost/Stolen Card Reporting
  • Payment Inquiry
  • Credit Line Increase Requests
  • Interest Paid
  • Card Activation
  • Loan/Mortgage Services

Balances

  • Last & Next Payment
  • Interest Paid
  • Application Status
  • Consolidation Information
  • Rates

 Passenger
  • Fares & Schedules
  • Arrivals and Departures
  • Travel Confirmation
  • Policies and Regulations
  • General Announcements

Cargo

  • Shipment Tracking
  • Loading Status
  • Arrival Date Information
  • Outstanding Charges
  • Container Location
  • Rates

Courier Services

  • Automated Pickup/Delivery
  • Proof of delivery
  • Automated Attendant
  • Call Prompter

Airline Services

  • Flight Information
  • Frequent Flyer Inquiries
  • Baggage Claim Information
  • Fares & schedules
  • Arrivals/Departure
  • Reservations & Seating
  • Crew scheduling
 Business Office Services
  • Call Routing
  • Billing Inquiry
  • Payment Negotiations
  • Bill Payment by Telephone
  • Ordering Telephone Service Features
  • Office Locator
  • Repair Service

Cellular Services

  • Roaming Directory
  • Personal Access Service
  • Billing Inquiry
  • Call Routing
  • Tutorials
  • Plan and rate information
  • Pre-paid card balances

Operator Services

  • Reverse Directory
  • Pre-paid calling card services
  • Automated Collect and International Calls
     
Higher Education Insurance Cable
  • Course Registration
  • Add/Drop
  • Grade Reporting
  • Tuition Payment
  • Admission Status
  • Deadline Information
  • Bookstore
  • Bulletin Board
  • Financial Aid Status
  • Housing
  • Transcript Requests
  • Tuition Payment
  • Alumni Services
  • Account Inquiry
  • Eligibility Verification
  • Coverage Verification
  • Balance Inquiry
  • Claim Status Inquiry
  • Employee Benefits
  • Beneficiary Change
  • Premium Quotes
  • Call Direction/Automated Attendant
  • Forms Ordering
  • Help Desk
  • Bulletin Board

 
  • Pay-per-view programming
  • Outage Reporting
  • Status of repair work
  • Notification of service restore
  • Account information
  • Credit card payment
  • Service/package additions
Utilities Health Care Government
  • Service Outage Reporting
  • Pay by phone
  • Balance
  • Payment History
  • Duplicate Statement
  • Intelligent Call Routing
  • Billing Negotiation
  • Office Locators
  • Emergency Procedures
  • List of services
  • Meter Reading
  • Start/Stop Service
  • Change of Address

 Member Services
  • Claim/Eligibility Status
  • Enrollment Status
  • Co-Payment Information
  • Benefits Information
  • ID Card Request
  • Forms Requests
  • Directory Requests
  • Pharmacy Refill
  • Referrals

Medical Provider Services

  • Claim/Eligibility Status
  • Referrals
  • Eligibility Status

Pharmacy Services

  • Claim Status
  • Co-Payment Information
  • Pharmacy Refill
 Labor/Employment/Unemployment
  • Claims Filing
  • Appointment Scheduling
  • Job Opportunities
  • Office Locations & Hours
  • General Information

Taxation & Finance/IRS

  • Tax Filing
  • Refund Information
  • Forms Ordering
  • Publication requests
  • General Announcements
  • Call Routing

Motor Vehicle

  • Registration & License Renewals

Child Support Enforcement

  • Status of payment to custodial
  • Report of Delinquencies
  • Withholding/Enforcement Inquiries
  • Payer Inquiries on Amounts Owed
  • Transferred Funds Confirmation
     

Source: Periphonics Corporation Copyright © 1996

 
Overview About our Practices Benefits Solutions by Industries Approach
Copyright (c) 2003 Integration Technologies Corp. All rights Reserved.
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